Today's social enterprises face increasingly fierce market competition, and to provide customers with high quality, convenient, personalized service has become the company expand its customer base, establishing dominance in the competitive perspective。
Provide quality customer service as a business the main window and platform, call centers are playing an increasingly important role。
Despite the call center industry, the development momentum is strong, but most of its customer service call center, or marketing to beshort of overall planning, particularly in the operation Guanlifangmian, call centers are all sectors of the lack of a complete, standardized, targeted The operational management method or system to guide the daily operations, and emphasized the continuing operational performance improvement and upgrading。
Call centers have become an important business sector and rapidly developing part of it has triggered a series of management challenges, from how to build customer relations on the strategic decision-making, business plan, staff, standards and technology needs to be resolved as soon as possible。
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