Pre-sale service
(1) search engine
A bookstore, if all of its books and audio-visual products are enumerated, it is not necessary and is also very user convenience。
Therefore, the search engines and set up a user-friendly navigation for the purchase has become an essential Bookstore technical measures。
At this point, Amazon Bookstore Home on doing quite good, it provides a wide range of comprehensive search, a search on the title of the theme of the search for the keyword search and on the author's search, but also provided a series of best-selling books such as the winning music, the most popular films, and so on navigation, but also in any bookstore in a page has been providing such a search device, user-friendly search, and guide users to purchase。
This actually is a technical services, attributed to a pre-sale services。
(2) Customer Technical Questions
Apart from the search service, the bookstore also provided for customers answers to common technical problems of this service。
For example, the company offers a special FAQ (Frequently Asked Questions) pages, users often answer some of the issues raised。
For example, how to conduct on-line electronic payment? The customers need to pay transportation costs? How to order out-of-stock books? And so on。
And if you personally have special problems, the company will specifically for your answer。